Privacy Policy
Last updated: October 28, 2026
This Privacy Policy explains how Graystone Home Improvements LLC, a North Carolina limited liability company doing business as Graystone Home Improvement (“Graystone,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit graystonehomesolutions.com, contact us, receive a call or text message from us, or do business with us.
Information we collect
- Contact details such as your name, mailing or property address, email address, and phone number, including mobile numbers.
- Project information you share with us, such as details about your home, the services you are interested in, appointment times, proposals, agreements, and financing or payment information needed to complete a project.
- Communication records, including emails, calls, and text messages exchanged with us, and your communication preferences and consent choices.
- Technical information our hosting provider records when you visit the website, such as IP address, browser type, and pages requested. Our website does not use advertising cookies or third-party analytics.
We collect information directly from you, from your interactions with our team (including in person and by phone), and from reputable third-party data and lead providers that supply property and homeowner contact information.
How we use information
- To respond to inquiries and provide quotes, consultations, and estimates.
- To schedule, confirm, reschedule, and remind you about appointments.
- To prepare proposals and agreements, arrange financing you request, and perform, inspect, and service the work.
- To send transactional and customer care messages about your project, and, where you have agreed, information about our services.
- To maintain records, honor opt-out and do-not-contact requests, prevent fraud, and comply with legal obligations.
Text messaging (SMS)
If you provide your mobile number and consent to receive text messages from Graystone, we may send you messages about appointments, your project, customer care, and our services. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.
You can opt out at any time by replying STOP to any message. After you opt out, you will receive one message confirming the request and no further text messages unless you opt in again. Reply HELP for help, or contact us at admin@graystonehomesolutions.com. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver our messages (such as our phone and messaging providers), who may use it only for that purpose. The sharing described in the next section excludes text messaging originator opt-in data and consent.
How we share information
We do not sell your personal information. We share it only as needed to run our business and serve you:
- Service providers that work on our behalf, such as hosting, email, phone, messaging, document-signing, and customer-management providers, who may use information only to provide services to us.
- Financing partners, when you ask us to help you apply for financing for your project.
- Installers, crews, manufacturers, and permitting authorities, as needed to perform, permit, inspect, and warranty the work.
- Legal and safety: when required by law or legal process, to protect our rights or the safety of others, or in connection with a merger, sale, or transfer of our business.
Data security and retention
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections and access controls. No method of transmission or storage is completely secure. We keep personal information only as long as needed for the purposes described here, including to meet legal, tax, warranty, and recordkeeping requirements.
Your choices and rights
You may ask us to access, correct, or delete your personal information, or to stop contacting you by phone, text, or email. To make a request, email admin@graystonehomesolutions.com. Virginia residents may have additional rights under the Virginia Consumer Data Protection Act where it applies. We will not discriminate against you for exercising your rights.
Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised.
Contact us
Graystone Home Improvements LLC
Email: admin@graystonehomesolutions.com
Website: www.graystonehomesolutions.com